Grievance Redressal Process
Contact for Queries and Complaints
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent at Jayeshthakkar9096@gmail.com
Alternatively, the Investor may call on +919096970095
A letter may also be written with their query/complaint and posted at the below mentioned address:
Jayesh Thakkar Office, Behind Indusini Hospital, Near More Tower, Pimpalgaon Baswant, Nashik 422209
The client can expect a reply within 21 days of approaching the Research Analyst.
Escalation Process
In case client is not satisfied with our response they can lodge grievance with SEBI at http://scores.gov.in or may also write to the office of SEBI.
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html.
Details of Compliance Officer
Name: Jayesh Jobanputra
Contact No.: +919096970095
Email: Jayeshthakkar9096@gmail.com
Contact Details
| Designation | Contact Person Name | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Jayesh Jobanputra | 25 A 2 Jayesh Jobanputra Thakkar Office, Behind Indusini Hospital, Near More Tower, Old Agra Road, Pimpalgaon Baswant, NASHIK, MAHARASHTRA, 422209 | +919096970095 +919561806439 |
Jayeshthakkar9096@gmail.com | 9am to 3:00PM |
| Head of Customer Care | Jayesh Jobanputra | 25 A 2 Jayesh Jobanputra Thakkar Office, Behind Indusini Hospital, Near More Tower, Old Agra Road, Pimpalgaon Baswant, NASHIK, MAHARASHTRA, 422209 | +919096970095 +919561806439 |
Jayeshthakkar9096@gmail.com | 9am to 3:00PM |
| Compliance Officer | Jayesh Jobanputra | 25 A 2 Jayesh Jobanputra Thakkar Office, Behind Indusini Hospital, Near More Tower, Old Agra Road, Pimpalgaon Baswant, NASHIK, MAHARASHTRA, 422209 | +919096970095 +919561806439 |
Jayeshthakkar9096@gmail.com | 9am to 3:00PM |
| CEO | Jayesh Jobanputra | 25 A 2 Jayesh Jobanputra Thakkar Office, Behind Indusini Hospital, Near More Tower, Old Agra Road, Pimpalgaon Baswant, NASHIK, MAHARASHTRA, 422209 | +919096970095 +919561806439 |
Jayeshthakkar9096@gmail.com | 9am to 3:00PM |
| Principal Officer | Jayesh Jobanputra | 25 A 2 Jayesh Jobanputra Thakkar Office, Behind Indusini Hospital, Near More Tower, Old Agra Road, Pimpalgaon Baswant, NASHIK, MAHARASHTRA, 422209 | +919096970095 +919561806439 |
Jayeshthakkar9096@gmail.com | 9am to 3:00PM |
Resolution Timeline
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: https://scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: https://smartodr.in